Samsung is taking the major step of recalling its Galaxy Note 7 worldwide, after various users reported that the smartphone’s battery had exploded while charging.
The global recall will see Samsung offering replacements to the 2.5 million Galaxy Note 7’s that have already been sold worldwide, with the company issuing a new product to each user regardless of when they purchased their device. The recall was first reported by Korean news agency Yonhap, with it later being confirmed by the Wall Street Journal.
In an internal investigation by the company, Samsung discovered that 35 Galaxy Note 7 units were afflicted with the exploding battery issue, prompting the recall amid fears that the issue was more prominent than previously expected. Though Yonhap claimed that the “products installed with the problematic battery account for less than 0.1 percent of the entire volume sold,” Samsung still insisted on assuaging consumer fears by issuing the drastic measure.
Samsung stated that the batteries for its products are provided by multiple suppliers, though the company has refused to name the manufacturer responsible for the faulty Galaxy Note 7 batteries. A video posted by a Galaxy Note 7 owner earlier this week highlighted the damage that the exploding battery had caused, with other users posting photos online of their damaged devices as a result of the battery fault.
